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RAWFRAME

Frequently asked questions

What do I actually get?

One vertical 9:16 image per generation. Not a grid of variations to pick from — one finished frame, ready to save.

Is the first generation really free?

New accounts get 5 credits once, which covers exactly one Low quality Solo or Girlfriend generation. There is no recurring free plan and no daily free credits.

How many photos do I need to upload?

Solo and Girlfriend need one. Duo needs two, Trio needs three. For Girlfriend scenes the other person is created as part of the scene, so you only upload yourself.

What makes a good reference photo?

A recent photo where your face is clearly visible and well lit, with your full hairstyle in frame and no sunglasses. Avoid blurry or very distant shots — the clearer the face, the better the likeness.

How long are my photos kept?

Reference photos and generated images are deleted 30 days after they are created. This is strict: using a photo again does not extend it. Save anything you want to keep.

Who can see my images?

Only you. Everything is stored privately and there is no public link to any of your images. Access is granted through short-lived links that only work for your signed-in account.

Do credits expire?

Credits included with a plan expire at the end of each billing period, though unused ones roll over up to your plan's cap. Credits you buy outright never expire and stay with you even if you cancel.

What happens if a generation fails?

Your credits are returned automatically. You are only charged for an image we successfully deliver.

What if I don't like the result?

A result you simply dislike is not automatically refunded, but you can Report a problem on it and we will take a look. Genuine technical failures are always refunded automatically.

Can I cancel any time?

Yes. You keep access, and your monthly credit grants, until the end of the period you have already paid for. Annual plans keep granting credits monthly for the remainder of the year.

Still stuck? Get in touch.